A Modular Extension of the User Experience Questionnaire
The UEQ+ is a modular extension of the User Experience Questionnaire (UEQ). It contains a larger list of UX scales that can be combined by a UX researcher to build a concrete UX questionnaire adapted to the concrete research question. In this sense the UEQ+ is not a UX questionnaire, it is a tool to build concrete questionnaires optimized for special evaluation scenarios.
Available Scales
Currently the following scales are available. This list may grow in the future. The scales are not independent! Please check the handbook before you create your first questionnaire with the UEQ+.
Overall impression of the product. Do users like or dislike it?
Is it easy to get familiar with the product and to learn how to use it?
Can users solve their tasks without unnecessary effort? Does it react fast?
Does the user feel in control of the interaction? Is it secure and predictable?
Is it exciting and motivating to use the product? Is it fun to use?
Is the design of the product creative? Does it catch the interest of users?
Does the product look beautiful and appealing?
Can the product be adapted to personal preferences or personal working styles?
Does using the product bring advantages?
Can the product be used immediately without any training or help?
Does the product design look professional and of high quality?
Is the information provided by the product of good quality and reliable?
Is the information provided by the product actual and well-prepared?
Are the users data in safe hands and not misused to harm him or her?
Feelings which result from touching the product.
Impact of sounds or operating noise of the product to the user experience.
Impression towards order, structure and visual complexity of a graphical user interface.
Does a voice assistant behave respectful, polite, and trustworthy?
Does the responses of a voice assistant cover the user’s information needs?
Does a voice assistant correctly understand the users instructions and questions using natural language?
The scales Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation and Novelty are part of the UEQ (see Laugwitz, Schrepp & Held, 2008). The scales Haptics and Acoustics are described in Boos & Brau (2017). The development of the scale Trust is described in Hinderks (2016). Developement of the scales Response Behavior, Response Quality, and Comprehensibility for voice assistants is described in Klein, Schrepp & Thomaschewski (2020). Development and first validation of the scale Clarity is described in Klein, Hinderks, Schrepp & Thomaschewski (2020). The development of all other scales is described in Schrepp & Thomaschewski (2019).
Available research papers describing the UEQ+
The development of the UEQ+ are described in a number of scientific papers.
- Schrepp, M. & Thomaschewski, J., (2019). Eine modulare Erweiterung des User Experience Questionnaire. In: Fischer, H. & Hess, S. (Hrsg.), Mensch und Computer 2019 - Usability Professionals. Bonn: Gesellschaft für Informatik e.V. Und German UPA e.V. DOI: 10.18420/muc2019-up-0108. Show on Research Gate
- Schrepp, M. & Thomaschewski, J. (2019). Design and Validation of a Framework for the Creation of User Experience Questionnaires. International Journal of Interactive Multimedia and Artificial Intelligence, http://dx.doi.org/10.9781/ijimai.2019.06.006.
- Otten, R., Schrepp, M. & Thomaschewski, J. (2020). Visual Clarity as Mediator between Usability and Aesthetics. In MuC'20, September 6–9, 2020, Magdeburg, Germany. https://doi.org/10.145/3404983.3409990
- Klein, A., Hinderks, A., Schrepp, M., Thomaschewski, J. (2020). Construction of UEQ+ Scales for Voice Quality: Measuring User Experience Quality of Voice Interaction. In Proceedings of MuC'20, September 6–9, 2020, Magdeburg, Germany. https://doi.org/10.1145/3404983.3410003
Available Languages
The UEQ+ is currently available in more than 20 languages. When new scales are added to the UEQ+ framework it will require some time until translations are available. Thus, these new scales may not be available in all translations. Only the German and English templates will always contain all scales.
German
English
The following translations were provided by Henning Brau.
Portuguese
Spanish
Italian
Chinese
French
Finnish
Danish
Dutch
Norwegian
Turkish
Greek
Swedish
Polish
Bosnian
Hindi
Tamil
Russian
Hungarian
Hebrew
Bengali
Czech
Arabic
Croatian
Kannada
Marathi
Download
All materials required to use the UEQ+ can be downloaded completely free of charge!
The UEQ+ Team
Contact us in case of questions. We promise we won't bite!
Martin Schrepp
Dr. Martin Schrepp studied mathematics and psychology at University of Heidelberg. He received a diploma in mathematics 1990 and a Ph.D in psychology 1993. Since 1994 he works in various roles at SAP SE. His work experience includes writing technical documentation, software development and user interface design. Main research interests are the application of insights from cognitive science to the design of interactive products, accessibility and the development of methods for evaluation and data analysis.
Jörg Thomaschewski
Dr. Jörg Thomaschewski is a professor at University Emden/Leer with a focus on usability and user experience, human computer interaction, requirement engineering, agile software development, internet programming, markup languages, and E -Learning. He is the author of various online modules, among others the module "Human-Computer-Communication", which is used at the Virtual University (VFH) at six university locations. He has extensive experience in usability training, agile methods, IT analysis and consulting.
Contact:
Martin Schrepp
Schwetzinger Straße 86
68766 Hockenheim
Germany
We use icons from Font Awesome by Dave Gandy - http://fontawesome.io
Copyrights © 2019 All Rights Reserved by UEQ+ Team (Martin Schrepp and Jörg Thomaschewski)